Refund policy

We want Zero (and your dog) to be nothing but tail wags. If something's not right, reach out within 30 days of delivery and we'll make it right: a refund, a replacement, or credit, whichever makes sense.

1. The Guarantee
1.1. Your dog won't touch it, you're not seeing results, you got the wrong item, or it showed up damaged? Email us at Anthony@zerosstash.com within 30 days of delivery.
1.2. We'll make it right with a refund, replacement, or store credit.
1.3. Include your order number so we can find you fast.

2. Subscriptions
2.1. Cancel or pause any time before your next order date. No fees, no phone calls, just manage it from your account or email us and we'll handle it.
2.2. The guarantee above applies to any shipment, not just the first one. If a delivery isn't right, tell us and we'll fix it.
2.3. We can't refund a shipment that hasn't gone out yet, and once your next order has processed we can't reverse that charge, so cancel before then if you need to.

3. Refunds
3.1. Approved refunds go back to your original payment method within 5 to 10 business days.
3.2. Original shipping charges aren't refundable, except when the mistake was ours.

4. Contact Us
Questions about an order or this policy? Email Anthony@zerosstash.com and a real person will get back to you.