Shipping policy

At Zero's Stash, we know you want your pup's treats fast (and so does your dog). Here's exactly how shipping works.

Order Processing Time

Orders are processed within 1–2 business days of purchase (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with tracking information as soon as your order ships.

Orders placed on weekends or holidays are processed the next business day.

Shipping Rates & Delivery Estimates

We currently ship within the United States only (all 50 states).

Delivery estimates are calculated from the ship date, not the order date, and are provided by our carriers (USPS/UPS). They are estimates, not guarantees — carrier delays can occur, especially around holidays.

We do not currently offer expedited or express shipping.

Order Tracking

Once your order ships, you'll get a tracking number by email. If you don't see it within 2 business days of ordering, check your spam folder, then reach out to us at Anthony@zerosstash.com.

International Shipping

We don't ship outside the U.S. yet — we're a small, growing brand and are focused on serving U.S. customers first. Sign up for our email list to be the first to know when that changes.

Lost, Delayed, or Damaged Packages

We hand your order off to the carrier in good condition, but once it's in their hands, delivery timing is out of our control. If your order is lost, significantly delayed, or arrives damaged:

• Email us at Anthony@zerosstash.com with your order number within 14 days of the expected delivery date.
• We'll work with you directly to send a replacement or issue a refund — we stand behind every order.

Incorrect Address

Please double-check your shipping address at checkout. If you notice an error, email us immediately at Anthony@zerosstash.com — we can only correct it if your order hasn't shipped yet. We're not able to issue refunds for orders that were shipped to an address entered incorrectly at checkout, but we'll always try to help make it right.

Questions?

Reach out anytime at Anthony@zerosstash.com — we're a small team (of one, plus a very good dog) and we read every email.